Accidental Purchase of Wheelchair Accessible Tickets: What Can I Do?
Recently, I accidentally purchased two wheelchair accessible tickets for Coldplay's concert in Boston on July 16th. Now, I'm left wondering, what should I do with these tickets?
Understanding the Situation
When you purchase tickets, especially for large-scale events, you usually have to accept certain terms and conditions. In most cases, ticket purchases are final and non-refundable/non-exchangeable. However, in rare circumstances, such as an accidental purchase, there may be exceptions.
Contacting the Ticket Vendor
The first step in dealing with accidentally purchased tickets is to contact the ticket vendor or the venue where the event is held. Let them know the exact situation and why you need assistance. Here’s a sample email you could send:
Email to Ticket Vendor:
Subject: Request for Assistance with Wheelchair Accessible Tickets for Coldplay Concert Dear [Vendor's Name], I recently purchased two wheelchair accessible tickets for Coldplay's concert in Boston on July 16, which I did not intend to buy. I mistakenly entered the correct account information during the purchase process. I would really appreciate assistance to resolve this situation as quickly as possible. I'm more than willing to go through any necessary steps to get these tickets to the right person. Please let me know how we can proceed. Thank you for your time and understanding. Best regards, [Your Name] [Your Contact Information]
This email explains the accidental purchase and shows your willingness to cooperate. If you have any proof or screenshots, attach them to the email to support your claim.
Ticket Refund or Exchange Options
While ticket purchases are generally non-refundable, you still have a few options:
Refund: If the ticket vendor is willing to refund your payment, it's worth asking. However, keep in mind that a refund may not always be possible, especially close to the event date.
Exchange: In many cases, ticket vendors may allow you to exchange the tickets for a different event or a refund after a specific timeframe.
Contact Coldplay: Sometimes, contacting the event organizers directly can also be helpful. They may have specific policies or internal processes to handle such situations.
Tips for Avoiding Similar Situations
Here are some tips to ensure you don't accidentally purchase tickets in the future:
Purchase Tickets in Person: If possible, try to buy tickets in person at the venue or distributor's office. This can help you double-check your information.
Use Multiple Checkout Methods: Try using different payment methods or logging in with different accounts to prevent accidental purchases.
Clear Browsing History: Clear your browsing history and cookies before making any ticket purchases to avoid any accidental clicks.
Confirm Purchase Details: Always review the purchase details before finalizing the transaction. Make sure the event, date, and seats are correct.
Conclusion
In summary, the best course of action is to contact the ticket vendor explaining the accidental purchase. Be prepared for various options, including a refund or exchange, and provide as much information as possible to support your claim. With persistence and clear communication, you can resolve this situation in a way that is fair and beneficial to both parties.