Experiences and Solutions for Refund Issues with Cleartrip

Although Cleartrip is a well-known travel platform, there have been numerous reports of customers experiencing delays and non-refunds from the company. This article aims to provide insights and solutions for those facing similar issues with Cleartrip.

Current Situation of Non-Refunds

Many customers have reported that Cleartrip is not providing refunds, despite the airline having processed the return. Unfortunately, the customer support at Cleartrip has not been proactive in resolving these issues, leading to prolonged delays.

How to Expedite the Refund Process

Given the current situation, we have found a method that has helped some customers. Simply call the customer care number and reach out to utive, the hotline. The company's Interactive Voice Response (IVR) system records calls, but it is recommended that you too record your call during the conversation. Inquire if you can record the call to ensure transparency and accountability.

Once you have recorded the conversation, explain your situation clearly. A common response is that the payment link will be sent via email. Check your inbox and spam folder for this link. If you do not receive the email, try reaching out again and remind them of your recording to exert pressure. Promptly fill in your bank details once the payment link is received. This process should ensure that the refund is credited to your account as soon as possible.

Real-Life Experience

Based on real-life experiences shared by customers, the approach of recording calls and persistently asking for the payment link has proven effective. One customer reported receiving the refund after calling and recording several times over two years. Remember, if the refund process is not resolved, it is advisable to file a consumer complaint based on the recordings.

Alternatives to Cleartrip

Given the difficulties encountered with Cleartrip, some customers have opted for alternative methods. For instance, booking through local agents or directly on the airline's website can be more straightforward and reliable for refunds. In the future, consider using these alternatives to avoid potential refund issues.

Steps to Take if Refundable

It is important to determine if you are eligible for a refund. According to some customers, if you are eligible for a full refund or refund of airport taxes, you can initiate the refund process. However, if the service is non-refundable, then Cleartrip's customer support is correct. For full transparency, review your ticket details, which should indicate whether the service is refundable or non-refundable.

Further Actions

There are several steps you can take if the refund process is not resolved:

File a consumer complaint on the basis of recordings. Write a detailed letter to the Aviation Ministry of the government for further action. In cases of fraud, consider contacting the police. Visit the company's help desk in person or directly call their officer. Leave a convincing and polite voice message to the CEO and wait for a callback.

For specific queries, you can always chat with Cleartrip's customer care (uctive) through the mobile app for more details.

Conclusion

While Cleartrip may face challenges in processing refunds efficiently, there are strategies and steps that can help. Persistent communication and recording calls can expedite the refund process. In case of non-resolution, consider alternative booking methods or take further legal action if necessary. By following these guidelines, customers can improve their chances of receiving the refunds they are entitled to.