How to Redeem a SBI Card E-Voucher on Cleartrip: A Step-by-Step Guide

Have you ever received an e-voucher from your SBI card but encountered issues while trying to redeem it on Cleartrip? If so, you are not alone. This article will walk you through the process of successfully redeeming your SBI card e-voucher on Cleartrip, even when you run into issues.

Understanding the Issue

When you receive an e-voucher from your SBI card, it is designed for use on specific platforms, such as Cleartrip, for travel-related services. However, sometimes the platform may not recognize the voucher, leading to an error message stating that the coupon is not valid. This can be frustrating, especially if you are looking forward to making use of the voucher for a trip or booking.

Step-by-Step Redemption Process

Here is a detailed guide on how to redeem your SBI card e-voucher on Cleartrip, even when you receive the message that the coupon is invalid:

Select the Voucher Option

On the Cleartrip website, when prompted for payment, look for the option to redeem a voucher or E-wallet balance. Click on it and enter the number of the SBI e-voucher you received.

Select Your Payment Mode

Choose your preferred payment mode. If the voucher option is not working, proceed with the bank account deduction method. Enter your SBI credit card details and make the payment.

Make Payment from Bank Account

Once you have entered your SBI credit card details, make sure to pay from your bank account instead of using the e-voucher. This step is crucial because if the voucher is not accepted, you can still complete the payment using your bank account.

Submit Payment and Email Confirmation

After completing the bank account deduction, you will be prompted to submit the payment. Double-check that all the details are correct and then confirm the payment. Immediately after the payment, send an email to Cleartrip’s customer support with the following information:

Subject: Voucher Not Valid on Cleartrip - Request for Absolution

Dear Cleartrip Support,

I recently attempted to redeem an e-voucher that was issued by SBI on Cleartrip for my Trip ID: [Your Trip ID]. Unfortunately, I received an error message stating that the coupon is not valid. I have already made the payment using my SBI credit card and deducted the voucher amount from my bank account as part of the payment process.

Please confirm that the payment has been successfully processed and that the total dues are paid using the voucher number [Your Voucher Number] issued by SBI. I have not received any further confirmation from Cleartrip regarding this issue, and I kindly request your assistance to absolve me of the outstanding payment related to this trip.

Thank you for your help.

Best regards,

[Your Full Name]

[Your Email Address]

[Your Phone Number]

[Your Trip ID and Voucher Number]

Conclusion

Following these steps should help you successfully complete your payment and avoid any delays in your travel plans due to the voucher not being recognized. If you face further issues, don't hesitate to contact Cleartrip's customer support using the information provided in the email. With proper documentation and support, you can resolve any issue related to your e-voucher.

FAQs

1. Can I use an SBI e-voucher on any platform?

While SBI e-vouchers are mainly designed for use on specific platforms like Cleartrip, it is always best to check the terms and conditions of the voucher for platforms you plan to use it on.

2. How can I verify if my voucher is valid?

Contact your bank or SBI customer service to verify the validity of the voucher. They can provide you with more detailed information and often have solutions to such issues.

3. What should I do if I still face issues?

If you face persistent issues, reach out to Cleartrip’s customer support directly via phone, email, or their live chat system. Provide all the necessary details, including your voucher number and any correspondence you have sent.