Introduction

I am writing to lodge a formal complaint against Etihad Airways regarding the delayed refund for my recent flight. Despite extensive efforts to resolve this issue with the airline, my refund remains unaccounted for, and the initial search inquiries have already stretched for a month. This is a critical matter that demands immediate attention.

Current Status of the Refund

My refund request for a flight booked through airBnB in September 2023 was made on October 5, 2023. The ticket number is PN2345A12345 and the Passenger Name Record (PNR) is PNR123456. Etihad Airways has not provided any substantial updates or specific details about the status of my refund. This ambiguity has caused significant inconvenience and financial strain.

Contacting Etihad Airways

I have been communicating directly with Etihad Airways via their support portal and customer service hotline. However, the absence of a clear resolution has prompted me to take additional steps to ensure fairness and justice.

Step 1: Document Everything

First and foremost, I have documented all communication with Etihad Airways. This includes emails, phone calls, text messages, and any relevant letters sent to the airline. Keeping these records organized will be crucial for any future legal action. Additionally, I have meticulously recorded all contact information, dates, and details of our interactions.

Step 2: Contact the Credit Card Company

In light of the unresolved issue, I have reached out to my credit card company for assistance. I described the situation in detail, providing documentation such as flight bookings, communication records, and any relevant receipts. My credit card company, Visa, has now been informed about the situation.

Visa has issued a temporary credit to my account and is in the process of disputing the charge made by Etihad Airways. This action not only seeks to recover my funds but also pressures the airline to address the issue more urgently. By taking this step, I am leveraging the power of the credit card company to expedite a resolution.

Step 3: Escalate to Higher Authorities

If the initial steps do not bring about a satisfactory response, I plan to escalate the matter to higher authorities within Etihad Airways. I aim to contact the company's Chief Operating Officer (COO) and present the evidence and documentation assembled thus far.

Letter to the Chief

Here is the letter I plan to send to the COO:

Subject: Urgent Refund Issue with PN2345A12345

Dear Sir/Madam,

I am writing to formally bring to your attention a lingering issue with my recent flight refund from Etihad Airways. My ticket number is PN2345A12345 and the Passenger Name Record (PNR) is PNR123456. The refund request for this flight, booked through airBnB, was made on October 5, 2023. Despite multiple communications with your support team, no clear resolution has been provided.

After one month of inquiries, I am still waiting for a concrete response from your airline. During this time, I have documented all interactions and verified the allegations through the company's internal system. I request that you provide a detailed timeline of the refund process, as well as any missing information that might be hindering the resolution.

Furthermore, I have already contacted my credit card company, Visa, regarding this issue. Visa has issued a temporary credit to my account and is currently disputing the charge. Therefore, I urgently request a full refund and a timeline for its resolution.

I trust that this matter will be handled promptly and that I will receive the necessary refund. A delay in this process will necessitate further legal action.

Thank you for your prompt attention to this matter.

Sincerely,

[Your Name]

PN2345A12345
PNR123456
[Your Contact Information]

Conclusion

Achieving a fair resolution for my refund through Etihad Airways is imperative. By documenting every step, leveraging the support of my credit card company, and escalating directly to upper management, I am taking decisive action to ensure that my rights are upheld.

I hope to receive a satisfactory response from the airline soon, and I remain committed to a swift and just resolution.