The Impact of Offering Coffee as an Airbnb Host: A Comprehensive Guide

Providing a comfortable and convenient stay for your guests is crucial in the competitive Airbnb market. Offering coffee as an amenity not only enhances the guest experience but also increases your chances of receiving positive reviews and higher booking rates. In this article, we will explore the benefits of providing coffee and offer practical tips on how to implement this simple yet effective strategy.

The Economic Benefits and Guest Satisfaction Factors

Coffee is a fundamental amenity that contributes to a guest's overall satisfaction. According to one seasoned Airbnb host, 'Absolutely. It's pretty much an essential. It's fairly economical to provide, but think about it. Your goal is to economically provide the best experience you can. What better way than having everything a guest needs at your home to fuel their raging caffeine addiction'? This statement highlights the importance of catering to the basic needs and preferences of your guests.

A Keurig machine with a variety of coffee options, condiments, and a carton of fresh half-and-half can make a significant difference. This host reported that their Keurig machine was used frequently and even more so than the standard coffee makers they previously used. Providing such amenities also aligns with the expectations of guests, especially those staying at Airbnb Plus listings.

Providing Coffee as an Amenity

According to another host, 'I have a Keurig in each unit I operate and keep all of them stocked with a variety of types of coffee, multiple condiments, white sugar, brown sugar, Splenda, Stevia, and a carton of fresh half-and-half in the fridge. They definitely get used and are used quite a bit more often than the standard coffeemakers I used to have in them.' This approach ensures that guests have access to whatever they need to start their day on a high note.

When traveling in Airbnbs, many hosts also expect some type of coffee to be available, even if it is instant. This expectation can be discussed with guests when discussing amenities. Hosts may go the extra mile by offering hot tea as well, as most other Airbnbs tend to do, although it might not be to their personal taste.

Creating a Sense of Gift and Thoughtfulness

While coffee is essential, it can be elevated to a thoughtful amenity by packaging it in a gift-like manner. As one host suggested, 'I think providing a "gift" of some sort makes a big difference. It doesn’t have to be expensive but they need to know it’s "gift." As an example, in my Airbnb in Mexico, we put 6 Coronas, 4 bottles of water, three limes, and fresh flowers on the table with every rental. These items are not expensive, but they are often mentioned in messages/reviews.'

This approach can be adapted to any location. For instance, a host in the US might include a small basket with assorted coffee options, sugar packets, and creamers. This not only makes the coffee more noticeable but also adds a personal touch, making guests feel appreciated.

Additional Amenities to Provide

In addition to coffee, there are several other amenities that can enhance the guest experience. A host shared their experience, 'So I had a Keurig machine with a bunch of K cups in the room. I had a box of assorted tea bags, sugar, SweetNlow, etc. I also had over-the-counter meds, soaps, shampoos, perfume, razors, toothpicks, binoculars, etc., anything to make their stay as pleasant as possible.'

However, it's important to consider practicality. For example, fresh fruit might be frequently left uneaten, so it's better to avoid overstocking. It's also a good idea to ask guests if they would like some beer or wine, but be mindful of potential liabilities. Storing these items in a locked cabinet or with a discreet warning can mitigate such risks.

By paying attention to the small details and providing thoughtful amenities, hosts can create a positive impression and set their listings apart from the competition. Offering coffee and other amenities is not only cost-effective but can significantly enhance guest satisfaction and lead to better reviews and higher booking rates.